Privacy Policy — alnasr88

alnasr88 ("we", "us", "our", or "Company") operates the online casino and sports betting platform accessible at alnasr88.cam (the "Platform"). We are committed to protecting the privacy and personal data of all registered players, visitors, and users who interact with our Platform. This Privacy Policy has been prepared to give you a clear and transparent account of how alnasr88 handles your personal information.

This Policy applies to all personal data collected through the Platform, including data collected during account registration, KYC verification, deposits and withdrawals via Malaysian payment methods (Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank), customer support interactions, and general browsing of the alnasr88 website.

This Privacy Policy should be read alongside our Terms & Conditions and our Responsible Gambling Policy, both of which form part of the overall agreement governing your use of the Platform.

alnasr88 acts as the data controller in respect of personal data collected through the Platform. As data controller, alnasr88 determines the purposes for which, and the means by which, your personal data is processed. Where personal data is processed by third-party service providers on our behalf, those parties act as data processors and are contractually required to handle your data only in accordance with our documented instructions and applicable data protection law.

For any enquiries relating to this Privacy Policy or the processing of your personal data, please contact our Data Protection team via the details provided in Section 14 of this Policy.

alnasr88 collects the following categories of personal data from players and Platform users:

We do not intentionally collect special categories of sensitive personal data (such as health, biometric, or political data) unless strictly required by regulatory obligation and with your explicit consent.

alnasr88 collects personal data through the following means:

• Direct interactions: Data you provide when registering an account, completing KYC, making deposits or withdrawals, participating in promotions, or contacting customer support.
• Automated technologies: Technical and usage data collected automatically when you browse or use the Platform, including via cookies, web beacons, and server logs. See Section 8 for details on our cookies practices.
• Third-party sources: Identity verification data from KYC and AML screening services; payment confirmation data from payment processors (e.g., DuitNow, FPX, e-wallet providers); fraud prevention data from security intelligence partners.
• Game providers: Aggregated session and wagering data received from licensed third-party game content providers whose games are accessible via the Platform.

alnasr88 processes your personal data for the following purposes:

5.1 Account Management

To create and maintain your player account, verify your identity and age (minimum 21 years), process KYC documentation, and manage your account settings and preferences.

5.2 Transaction Processing

To process MYR deposits and withdrawals via Touch 'n Go eWallet, Boost, GrabPay, DuitNow, FPX, Maybank, CIMB, Public Bank, Hong Leong Bank, and USDT TRC20, and to maintain accurate transaction records as required by applicable financial regulations.

5.3 Legal and Regulatory Compliance

To fulfil our obligations under applicable anti-money laundering (AML) legislation, including Know Your Customer (KYC) screening, transaction monitoring, and suspicious activity reporting. alnasr88 is required to retain certain records for legally prescribed periods regardless of account status.

5.4 Responsible Gambling

To monitor player activity for signs of problem gambling behaviour, enforce deposit limits and self-exclusion requests, and provide appropriate intervention and support resources where warranted.

5.5 Security and Fraud Prevention

To detect, investigate, and prevent fraudulent activity, account abuse, collusion, money laundering, and other Prohibited Conduct as defined in our Terms & Conditions.

5.6 Customer Support

To respond to support requests, manage complaints, resolve disputes, and maintain quality assurance records of player interactions.

5.7 Marketing Communications

To send you information about promotions, bonuses, new games, and platform updates where you have given consent or where we have a legitimate interest in doing so. You may opt out of marketing communications at any time via your account settings or by contacting our support team.

5.8 Platform Improvement

To analyse aggregated usage patterns, player preferences, and technical performance data to improve the Platform's functionality, game selection, and overall user experience for players across Malaysia.

alnasr88 processes your personal data on one or more of the following legal bases:

• Contractual necessity: Processing required to perform the contract with you — i.e., to operate your player account, process deposits and withdrawals, and deliver gaming services.
• Legal obligation: Processing required to comply with applicable law, including AML obligations, KYC requirements, age verification (21+), and tax record-keeping.
• Legitimate interests: Processing necessary for alnasr88's legitimate business interests, including fraud prevention, Platform security, and responsible gambling monitoring, where those interests are not overridden by your privacy rights.
• Consent: Where we rely on your consent — for example, for optional marketing communications — you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

alnasr88 does not sell or rent your personal data to third parties. We may share your data with the following categories of recipients, strictly for the purposes described in this Policy:

• Payment processors and e-wallet providers: Touch 'n Go eWallet, Boost, GrabPay, DuitNow/FPX operators, and participating banks (Maybank, CIMB, Public Bank, Hong Leong) to facilitate deposits and withdrawals.
• KYC and AML service providers: Third-party identity verification and anti-money laundering screening platforms used to satisfy our compliance obligations.
• Game content providers: Licensed game studios and live casino operators whose content is available on the Platform, where player session data must be shared to deliver the game.
• IT and cloud infrastructure providers: Hosting, database, and security service providers who process data on our behalf under strict data processing agreements.
• Regulatory and law enforcement authorities: Where required by applicable law, court order, or regulatory direction, alnasr88 may be required to disclose player data to competent authorities. We will notify you of any such disclosure where legally permitted to do so.
• Professional advisers: Legal, financial, and audit advisers who may require access to limited personal data in the course of providing professional services to alnasr88, subject to strict confidentiality obligations.

The alnasr88 Platform uses cookies and similar tracking technologies to enhance your browsing experience, maintain your session, and collect usage analytics. The following types of cookies are used:

• Strictly necessary cookies: Essential for the Platform to function. These include session authentication tokens and security cookies. They cannot be disabled without impacting core Platform functionality.
• Functional cookies: Used to remember your preferences such as language settings, display preferences, and login state across sessions.
• Analytics cookies: Used to collect aggregated, anonymised data about how players navigate the Platform, which pages are most visited, and where users encounter difficulties. This data is used to improve the Platform.
• Marketing cookies: Used to serve relevant promotional content to you based on your activity on the Platform. These are only set where you have provided consent.

You may manage your cookie preferences through your browser settings at any time. Note that disabling certain cookies may affect the availability or functionality of some Platform features. For full details, please refer to the cookie settings panel available on the Platform.

alnasr88 retains personal data only for as long as necessary to fulfil the purposes for which it was collected, including compliance with legal, regulatory, and contractual obligations. The following general retention periods apply:

• Active account data: Retained for the duration of your account relationship with alnasr88 plus a post-closure retention period required by applicable AML and financial regulations.
• Transaction records: Financial transaction records, including deposits and withdrawals in MYR, are retained for a minimum of five (5) years following the transaction date in compliance with applicable financial record-keeping requirements.
• KYC documents: Identity verification documents are retained for a minimum of five (5) years following account closure or the date of the last relevant transaction, whichever is later.
• Customer support records: Live chat transcripts and email correspondence are retained for a minimum of three (3) years for dispute resolution and quality assurance purposes.
• Marketing data: Where you have consented to marketing communications, your marketing preference data is retained until you withdraw consent or request deletion, subject to any overriding legal retention obligations.

Upon expiry of the applicable retention period, personal data is securely deleted or anonymised in accordance with alnasr88's data retention and disposal procedures.

alnasr88 implements a range of technical and organisational security measures to protect your personal data against unauthorised access, disclosure, alteration, or destruction. These measures include:

• TLS (Transport Layer Security) encryption for all data transmitted between your device and the alnasr88 Platform.
• Encryption at rest for sensitive personal and financial data stored in our systems.
• Role-based access controls ensuring that only authorised personnel with a legitimate business need can access personal data.
• Regular security assessments, penetration testing, and vulnerability scanning of Platform infrastructure.
• Multi-factor authentication requirements for administrative and compliance system access.
• Secure, access-controlled storage for KYC documents and identity verification records.

In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, alnasr88 will notify affected players without undue delay and take all reasonable steps to contain and remediate the breach.

As a player whose personal data is processed by alnasr88, you have the following rights in respect of your personal information. To exercise any of these rights, please contact our Data Protection team at the details in Section 14. We will respond to verified requests within 30 calendar days.

Please note that some rights are subject to exceptions and limitations. For example, we cannot delete data that we are legally required to retain for AML or financial compliance purposes. Where we are unable to fulfil a rights request in full, we will explain the reason clearly in our response.

The alnasr88 Platform is strictly intended for persons aged 21 years and above. We do not knowingly collect, process, or retain personal data from individuals under the minimum age threshold. During the account registration process, we collect date of birth information and conduct age verification checks as part of our KYC process to enforce this restriction.

If alnasr88 becomes aware that personal data has been collected from a person under the age of 21, we will take immediate steps to delete that data, close the associated account, and return any deposited funds to the original payment method. If you believe that a minor may have registered an account on the Platform, please contact us immediately at the details provided in Section 14.

alnasr88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory requirements, our data processing practices, or improvements to the Platform. The "Last updated" date at the top of this Policy indicates when the most recent revision was made.

Where changes are material — meaning they significantly affect how we collect, use, or share your personal data — we will notify registered players via the email address associated with their Account and/or through a prominent notice on the Platform, at least seven (7) calendar days before the changes take effect. Your continued use of the Platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms.

We encourage you to review this Privacy Policy periodically to stay informed about how alnasr88 is protecting your personal information.

If you have any questions, concerns, or requests in relation to this Privacy Policy or the processing of your personal data by alnasr88, please contact our Data Protection and Player Support team through the following channels:

• Live Chat: Available 24/7 directly through the alnasr88 Platform. For privacy-related enquiries, please select "Account & Privacy" as your enquiry category.
• Email: support@alnasr88.cam — please include "Privacy Request" in the subject line. Responses are provided within 2 hours for general enquiries and within 30 days for formal data subject rights requests.

To process a data subject rights request (access, rectification, erasure, etc.), we may need to verify your identity before fulfilling the request. This is to ensure that personal data is disclosed or modified only at the instruction of the correct account holder.